Open Internet Transparency Policy
Effective as of May 31, 2023
Deerfield Valley Communications Union District (“DVFiber”, “we,” “our,” or “us”) is committed
to an open Internet and supports the following Net Neutrality principles:
● Transparency
● NO Blocking of Internet content, subject to reasonable network management as described
below
● NO Throttling of Internet content, subject to reasonable network management as described
below
● NO Unreasonable Discrimination
● NO Paid Prioritization of Internet content
● Freedom of Customers to access lawful content
● Freedom of Customers to use non-harmful applications of their choice
● Freedom of Customers to attach non-harmful personal devices
This Open Internet Policy sets forth certain information regarding the policies and practices of
DVFiber and how we manage our network for broadband internet access service (the “DVFiber
Network”). This Open Internet Policy is a supplement to and is incorporated by reference in our
Residential and Business Terms & Conditions Agreement (“Service Agreement’”) (available at:
https://dvfiber.net), and in the event of any inconsistency between this Open Internet Policy and the
Service Agreement, this Open Internet Policy shall control.
I. NETWORK MANAGEMENT PRACTICES
A. Blocking: Other than reasonable network management practices disclosed below, we do
not block or otherwise prevent a Customer from accessing lawful content.
B. Throttling: Other than reasonable network management practices disclosed below, we do
not throttle or otherwise degrade or impair access to lawful Internet traffic on the basis of
content, application, service, user, or use of a non-harmful device.
C. Affiliated Prioritization: We do not directly or indirectly favor some traffic over other
traffic, including through use of techniques such as traffic shaping, prioritization, or
resource reservation, to benefit any of our affiliates, defined as an entity that controls, is
controlled by, or is under common control with DVFiber.
D. Paid Prioritization: We do not directly or indirectly favor some traffic over other traffic,
including through use of techniques such as traffic shaping, prioritization, or resource
reservation, in exchange for consideration, monetary or otherwise.
E. Congestion Management: Our congestion management practices are in place to ensure that
all Customers experience a high quality of service under varying usage periods. Our typical
frequency of congestion is estimated at less than one percent (1%). Customers select the
network speeds they wish to receive under a designated Service plan; the specific Service
plan is set forth in the Customer’s Confirmation of Sale (“COS”). In a manner consistent
with our Service Agreement and Privacy Policy, we may monitor network traffic to ensure
capacity is sufficient to maintain an efficient network load, to perform diagnostics and to
otherwise manage and enhance the DVFiber Network. To help manage traffic on the
DVFiber Network, during times of unusually high demand, we may allocate available
bandwidth among Customers on an equal basis, by account level. In addition, we may
prioritize certain applications, such as public safety and voice, over other traffic types.
i. We may also use specific traffic shaping software in order to provide service at
contracted speeds.
ii. If we determine, in our sole and reasonable discretion, that the manner in which
a Customer is using the Service negatively impacts other Customers or the
DVFiber Network, we reserve the right to apply additional congestion
management techniques.
F. Application-Specific Behavior: Subject to the qualification that DVFiber may reasonably
limit or rate-control specific or classes of applications, or other specific protocols or
protocol ports as set forth below, DVFiber generally treats all lawful applications
identically. However, we reserve the right to block or limit access to any applications,
ports or protocols that we determine, in our sole and reasonable discretion, may expose the
DVFiber Network to potential legal liability, harm the DVFiber Network or otherwise
interfere with or impair the experience of other Customers on the DVFiber Network.
G. Device Attachment Rules: Generally, you do not need approval to connect a third-party
device to the DVFiber Network. DVFiber does not limit the types of devices that can be
connected to the DVFiber Network, provided they are used for lawful purposes and do not
harm the DVFiber Network, violate our Service Agreement, or harm other users of the
Network. However, if we determine, in our sole and reasonable discretion, that the
connection of a particular type of device to the DVFiber Network negatively impacts other
users or the DVFiber Network, or may expose us to potential legal liability, we reserve the
right to limit or restrict Customer’s ability to connect such type of device to the DVFiber
Network. DVFiber does not maintain, support, modify, change or update such devices.
H. Security: We have taken reasonable physical, technical and administrative safeguards to
protect the integrity and operations of the DVFiber Network. We monitor the DVFiber
Network for security threats and may prohibit certain activity on the DVFiber Network that
we may deem, in our sole and reasonable discretion, poses a potential risk to the DVFiber
Network or to other Customers. Triggering conditions include but are not limited to denial
of service activity, IP address or port scanning, excessive account login failures; or certain
Internet addresses that are disruptive, malicious and typically persistent. If we notice
excessive Customer connections, including but not limited to Wi-Fi connections, that are
harmful or are commonly used to disrupt the normal use of the DVFiber Network or use by other Customers, we will attempt to notify the Customer to work collaboratively to
remedy the issue to the extent possible; however, we reserve the right as a reasonable
security practice, without advance notice, to block any Customer traffic, ports, protocols,
devices, or applications (such as peer-to-peer applications that may carry malicious
software or are known to be problematic) that we determine, in our sole and reasonable
discretion, may cause harm to the DVFiber Network or to other Customers, or may expose
us to potential legal liability.
II. PERFORMANCE CHARACTERISTICS AND COMMERCIAL TERMS
Specific Service fees and rates for an individual Customer is set forth in the Customer’s COS.
Various information is also publicized on the DVFiber Website.
A. Service Description and Pricing: Links to a current description of the categories of Internet
access service offered to residential and business Customers are available here, including
pricing, expected and actual access speed and latency, and the suitability of the service for
real-time applications:
FIBER OPTIC PRICING
i. 100/100 Mbps Internet, details available at https://dvfiber.net
ii. 300/300 Mbps Internet, details available at https://dvfiber.net
iii. 1/1 Gbps Internet, details available at https://dvfiber.net
iv. WiFi Extender, details available at https://dvfiber.net
B. Impact of Non-Broadband Internet Access Service Data Services (also known as
“Specialized Services”): We do not offer data-related Specialized Services.
C. Various Fees. Please see our Service Agreements and DVFiber’s website for pricing
details.
D. Network Speeds: DVFiber offers a standard range of symmetrical download and upload
speeds to customers varying from 75 Mbps to 1000 Mbps (1 Gbps). The DVFiber Network
is designed to support these speeds to help ensure that every Customer receives the speeds
to which they have subscribed. DVFiber, however, cannot guarantee speeds at all times,
as there are many factors and conditions beyond DVFiber’s control that can affect Internet
performance. Some of these external factors and conditions are:
i. Performance of Customer’s computer and/or router
ii. Type of connection to Customer’s own equipment (i.e., Wi-Fi)
iii. Congestion of websites and services on the Internet
iv. Website or service limiting speeds on the Internet
v. Internet and equipment performance outside of the DVFiber Network
vi. Environmental conditions including but not limited to the effects of severe
weather
E. Acceptable Use: As set forth in the Service Agreements, all of DVFiber’s service offerings
are subject to the Acceptable Use Policy (“AUP”) section of the Service Agreements,
which we may from time to time establish or revise. The AUP is available here.
F. Privacy Policy: DVFiber’s current Privacy Policy is available here: https://dvfiber.net.
G. Redress Options: DVFiber endeavors to respond to all Customer concerns and complaints
in a timely and fair manner. We encourage Customers to contact us at (844) 383-6246) ,
or support@mydvfiber.net, or U.S. postal mail to discuss any complaints or concerns as
they arise. Our postal address is DVFiber, PO Box 532, Wilmington, VT 05363.
H. Disputes and Arbitration: The Service Agreement requires the use of arbitration to resolve
disputes and otherwise limits the remedies available to Customers in the event of a dispute.
III. FCC REQUIREMENTS AND COMPLAINT PROCESS
The Federal Communications Commission (“FCC”) has adopted rules to preserve the Internet as
an open platform (“Rules”). Information regarding these Rules is available on the FCC’s website
at: https://www.fcc.gov/document/fcc-releases-restoring-internet-freedom-order.
If a Customer believes that we are not in compliance with the FCC’s rules, the Customer may file
an informal complaint with the FCC. The FCC urges Customers to submit any complaints via its
website at the following address: https://consumercomplaints.fcc.gov/hc/en-us.
IV. ADDITIONAL DISCLAIMERS
This Open Internet Policy does not affect, alter or otherwise supersede the legal status of
cooperative efforts by DVFiber that are designed to curtail copyright or trademark infringement in
response to information provided by rights holders in a manner that is timely, effective, and
accommodates the legitimate interests of the company, rights holders, our Customers and other
end users. Furthermore, this Open Internet Policy does not prohibit us from making reasonable
efforts to address the transfer of unlawful content or unlawful transfers of content. For additional
information, please review the Service Agreement and Privacy Policy.